Frequently Asked Questions

About Fox Flight Inc.

1. Where are you located? Fox Flight Inc. has offices in three locations:
   
   Toronto, Ontario, Canada
   Christchurch, Barbados
   Bangkok, Thailand
   
2. Where are the areas you operate? Fox Flight Inc. offers emergency medical transport to patients worldwide, wherever our services are needed.
3. How can I get in touch with you? You can contact Fox Flight Inc. offices 24 hours a day, seven days a week by telephone, fax and email or by visiting us on the Internet.
   
   Telephone:  416-203-3433; Toll-free 1-888-664-8888
   Fax:  416-203-9065
   Email: 
   Website:  http://www.foxflight.com
   
4. What are the services you offer? We offer a number of emergency medical transport and international patient transfer services, including Air Ambulance Transport, Critical Care Ground Transportation by Land Ambulance and Commercial Medical Escort.
   
   Our fully licensed, certified and highly experienced personnel include ACLS-trained physicians, nurses, respiratory therapists and paramedics dedicated to safely transporting patients that require urgent medical care.
5. Why are you called "Fox Flight"? In a world where everyone is named with some sort of version of "air ambulance" with adverbs, adjectives or pronouns such as "specialists", "professionals", "worldwide", "connection", "international", "global", "national", and "European", or some amalgamation of the words "sky", "med", "air", "icu", "service", "wings", "jet", "aero"; it becomes difficult to differentiate one company from another. FOX FLIGHT is derived, like other internationally identified corporate names (e.g., Rogers, Turner, Hilton, Adidas, Trump, Armani, etc...) from the president and owner's last name.

Getting Started

1. What is an air ambulance? An air ambulance is a dedicated aircraft for patient transport with specialized medical equipment onboard, staffed with specialized medical personnel.
2. Does my patient need an air ambulance? If your patient is unable to sit upright aboard commercial aircraft or requires specialized critical care staff or equipment, then an air ambulance is recommended.
3. Are you able to move my patient? We are able to move most patients once they have been stabilized in a hospital, though continued medical care is still required.
4. What is my responsibility/checklist for the trip? Once we are provided with patient information, including their destination medical facility, our chief flight nurse will arrange all patient flight details including:
   
   Reviewing patient information
   Contacting the destination medical facility for an up-to-date medical report
   Consulting the medical director and assigning appropriate medical staff
   Arranging or confirming the receiving medical facility information
   
5. How does the service operate? Fox Flight Inc. provides bed-to-bed service for patients requiring medical transfer, including ground transportation, for individual patients and their families, as well as medical transfer services for hospitals and insurance companies.
6. What is bedside-to-bedside transport? Also referred to as "bed-to-bed" service, our medical crew arrives at the patient's beside at the sending medical facility and travels with them to the airport, accompanying them on the flight and traveling with them to the receiving medical facility. Once the patient is received at the destination medical facility, transfer of care is complete.

Money Matters

1. How much is the service fee? All costs and related fees are included in the quoted price which is generally provided in either Canadian Dollars (CAD) or US Dollars (USD), however, if other currency quotes are required, we can also provide such conversions upon direct request.
2. How is the service fee calculated? Our quotes are all-inclusive, meaning they cover all expenses and fees, including aircraft mileage, flight crew, medical consults, landing fees, ground ambulance transportation, and taxes.
3. Do you cover Ground Ambulance transfers too? All costs - including Ground Ambulance transfers - are covered in our quotes.
4. Is your quote inclusive of all expenses? Yes. All expenses and costs are included in the quoted price.
5. Who pays for your services? Typically, hospitals and/or insurers, as well as private individuals and their families use and pay for our services.
6. What types of payment do you accept? Fox Flight Inc. accepts all major credit cards (Visa, MasterCard, American Express), wire transfers, bank drafts, and certified cheques.

Air Ambulance/Aircraft Questions

1. What is your safety record? Fox Flight Inc. has a perfect safety record. We have never had any type of aircraft incident or accident.
2. Are you a broker? No. Fox Flight Inc. is an owner/operator and utilizes its dedicated air ambulances for medical transport.
3. Which aircraft do you use? The Fox Flight Inc. primary fleet is comprised of two models: the Lear 35 A and the Lear 36 A.
4. How do you choose which is the right aircraft for my patient? We select the most appropriate model for each patient based on flight range, space requirements and equipment needed.

Medical Personnel/Equipment Questions

1. What kind of service can I expect from your medical personnel? At Fox Flight Inc., quality of care is our first priority. Our staff is professional, knowledgeable and caring, with training in critical care and flight physiology, to provide the best medical care possible during all phases of patient transport.
2. Do you have a Medical Director or Supervisor? Fox Flight Inc. has a full-time Medical Director available 24 hours a day, seven days a week. In addition, we also have a full-time chief flight nurse, who reviews and closely tracks all flights.
3. What is the type of equipment that you use? We employ state-of-the-art medical equipment for patient care, including:
   
   Blood pressure cuffs
   Bottled oxygen
   Traction splints
   Scoop stretchers
   Aircraft stretchers
   Cardiac monitor
   Defibrillator
   Incubation equipment
   Ventilator
   I.V. fluids and infusion pumps
   Portable/mounted suction units
   Medications as required (basic, emergency and critical care)
   

Transport/Logistics

1. How much notice or advance time is required to make flight arrangements for a patient? We can generally arrange for an air ambulance and make flight preparations within three hours.
2. How much baggage can I transport on the plane? Passengers traveling with patients are allowed one small carry-on item per person.
3. What items are allowed or restricted for transport on the plane? Our travel restrictions are in accordance with the departing airport's rules and regulations.
4. How many family members are allowed on the plane? Generally, we allow one travel companion to accompany the patient, but it depends on the number of medical staff required by the patient.